Customer Service

Shipping & Delivery

Free shipping for orders over €75.00 only applies to deliveries within ireland. €5.00 delivery charge for all orders under €75.00. Your order will be dispatched within 5-7 working days. Ease items will be delivered within 15-20 working days. We can not ship liquids internationally due to shipping regulations. This includes, Paint, Spraypaint, Bottled glue. All International orders will be subject to confirmation as additional charges may apply please contact [email protected] for outside ROI deliveries. 

Privacy & Security

STAR School Supplies & The Art & Hobby Group respects your right to privacy. When you purchase online with Artnhobby.ie PayPal looks after your payment & delivery details. We are sent the delivery details you entered, so that your order can be despatched. We keep these details securely only for the period of time in which your order is processed and despatched and delivery is complete. Please see PayPal‘s privacy policy & Realex Privacy Policy for more information. 

Returns & Replacements

If for any reason you are not totally satisfied with your purchase, simply return the item in its original and unused condition, along with wrapping and receipt to any STAR  store within 28 days of purchase and we will exchange it or offer you a full refund. You may be charged additional re-shipping cost for any exchanges made or recieved no more than €5.00. If you recieve the worng order you will not be charged for additional re-shipping if you wish to have the correct items sent. STAR will not refund customers until we receive the goods back in any of our stores and have been accessed and deemed unopened or damaged by our Managers. Please note you may not be refunded your shipping cost if you wish to refund your items once they have been delivered. All online Refunds will be processed back through Realex, Paypal or back onto the customers account. You will not be refunded instore unless purchase was made in store and customers have a vaild reciept.

Ordering

If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Occasionally, we may run out of stock on popular items - if, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together or ship the order separately. Either way, we will contact you.Products seen on the web-store may not be in every store and the vice versa. If you have any queries regarding stock availablity please contact [email protected]

Payment, Pricing & Promotions

Payments are processed through RealexPayPal, so you can log in at the checkout if you have a PayPal account or you can pay by credit card without an account. PayPal is one of the Internet's most trusted payment facilitators – please see PayPal‘s Security information for more details. Security STAR & The Art & Hobby Group takes the security of your details very seriously, and have taken every precaution to ensure your transaction is secure. When you purchase online with starschool.ie or Artnhobby.ie, Realex or PayPal looks after your payment & delivery details. Please see PayPal‘s privacy policy  & Realex Privacy Policy for more information. We are sent the delivery details you entered so that your order can be despatched. We keep these details securely for the period of time in which your order is processed and despatched and delivery is complete unless you have a registered account.

Viewing Orders
To view your orders please log in to your account (Click Here) you can view your pending and previous orders. 
To make an account please click here
Updating Account Information
To amend and or add additional information to your existing account please login and you will see a menu with options to edit information.  
If you forget your password please click here and a new password will be emailed to you with instructions on how to create a new one. (Emails may appear in junk folder so please check)