Star School Supplies Terms & Conditions

Title: Goods shall remain the property of Star School Supplies Ltd until full payment has been received and cleared. Non Delivery: Must be advised within 14 days of date of invoice.

Shortage/Damage: Must be reported within 3 days of delivery. Return of goods: Should the goods be faulty or we have delivered the wrong type of product, we agree to accept the return of such goods without charge. When goods have been incorrectly ordered, the cost of carriage for the return of the goods will apply.

Returns policy: The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:-

Please advise us by email to [email protected] within 7 days of delivery that you wish to make a return and quote your order number.

Ensure the packaging and goods are returned to us in 'as new' condition. Damaged or used goods cannot be refunded.

When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.

Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.

Goods described as available by special order only may not be returnable or subject to a restocking fee.

Changes or Cancellations: Orders can be changed or cancelled if they have not been shipped. A re-stocking fee, per order, may be charged for changes or cancellations.

To avoid change or cancellation fees, please check your order carefully prior to submitting it.

To request an order be changed or cancelled, please advise us by e-mail to [email protected]

E & O. We have made every effort to ensure accurate data prior to publishing, but inevitably, this website may contain errors. The Website is subject to change without notice. Full terms and conditions of trade available on request.

Art & Hobby Terms & Conditions

The terms and conditions of this website are provided by The Art & Hobby Group, which is registered in Ireland as Star School Supplies Ltd. Your use of this website constitutes acceptance of these terms and conditions.

The Art & Hobby Group may revise these terms and conditions at any time by updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.

Description of Products
Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website.

Payment

Payments are processed through Realex or  PayPal, so you can log in at the checkout if you have a PayPal account or you can pay by credit card without an account. PayPal is one of the Internet's most trusted payment facilitators – please see PayPal‘s Security information for more details.

Security
The Art & Hobby Group takes the security of your details very seriously, and have taken every precaution to ensure your transaction is secure.

When you purchase online with Artnhobby.ie, Realex or PayPal looks after your payment & delivery details. Please see PayPal‘s privacy policy for more information. We are sent the delivery details you entered so that your order can be despatched. We keep these details securely for the period of time in which your order is processed and despatched and delivery is complete.

Returns
If for any reason you are not totally satisfied with your purchase, simply return the item in its original and unused condition, along with wrapping and receipt to any Art & Hobby Shop within 28 days of purchase and we will exchange it or offer you a full refund.

You may be charged additional re-shipping cost for any exchanges made or received no more than €5.00.

If you receive the wrong order you will not be charged for additional re-shipping if you wish to have the correct items sent.

Art & Hobby will not refund customers until we receive the goods back in any of our stores and have been accessed and deemed unopened or damaged by our Managers.

Please note you may not be refunded your shipping cost if you wish to refund your items once they have been delivered.

All online Refunds will be processed back through Realex or Paypal. You will not be refunded in store.

You will need to bring a copy of your web order as proof of purchase to any Art & Hobby store. This will have been emailed after an online purchase was made to the email you provided.

Prices

The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value-added tax.

Value Added Tax (VAT)

All prices on this site are quoted in and include VAT.

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods Out of Stock

If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Occasionally, we may run out of stock on popular items - if, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together or ship the order separately. Either way, we will contact you.

Products seen on the web-store may not be in every store and the vice versa. If you have any queries regarding stock availability please contact [email protected]

Deliveries

Our normal delivery charges are as follows:
Within the Republic of Ireland: €5.00 per order under €50. Free shipping on orders over €50 within the Republic Of Ireland.

All orders are despatched within 3-5 working days, except for products in the Outdoor Toys category, which will be despatched within 10 working days.

You may receive multiple boxes for your order which may be delivered on different days, this may be due to stock having to be sent from multiple stores.

For any reason you have not received your order within 3-5 working days please contact [email protected] or call 01 456 5310. The most likely case is that DPD our third-party logistics company could not reach you at your home address, this may be due to no one at home upon delivery.

If you wish to contact your local DPD depot to reschedule a delivery time please visit DPD Depot Locations you will need the Tracking Code: please contact [email protected] if you were not sent a DPD tracking code.

You can track your parcel on www.dpd.ie

Disclaimer

The Art & Hobby Group reserves the right to alter without prior notice any content found on this Web site. The Art & Hobby Group and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. The Art & Hobby Group assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Your Obligations

You Agree That:

  • Any information provided by you will be true, accurate, current and complete and confirm that you are the authorised holder of any credit/debit card you may use on the website, to notify us immediately of any changes to any information you have submitted to the website, to be available for delivery and to take delivery of any products ordered by you from the site.
  • This agreement constitutes the entire agreement between you and The Art & Hobby Group with respect to the use of the website.
  • These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with the laws of the Republic of Ireland.